Terms &
Conditions

01. About Us

This website is operated by Heathrow Motorcycles Spare Parts (referred to in these terms as “we”, “us” or “our”). We offer motorcycle spare parts and related products through our online store.

Our business contact information and geographical business address should be displayed on our Contact page and made available to customers before an order is placed.

Business legal name: Heathrow Motorcycles Spare Parts

Business address: [Insert full geographical business address]

Email: [Insert customer service email address]

02. Use of Our Website

You agree to use this website only for lawful purposes. You must not:

• Use the website in any way that breaches applicable laws or regulations.
• Attempt to gain unauthorised access to our website, server or systems.
• Introduce viruses, malicious code or other harmful material.
• Interfere with the website's operation, security or functionality.
• Copy, reproduce or commercially exploit website content without our written permission.
• Submit false, misleading or fraudulent order or account information.

We may restrict or suspend access where we reasonably believe these terms have been breached.

03. Product Information and Availability

We aim to ensure that product descriptions, images, specifications and other information displayed on our website are accurate and up to date.

Product images are provided for illustration and identification. Actual products may differ slightly in appearance, packaging or presentation.

Product availability can change without notice. Adding an item to your basket does not guarantee that it is reserved or available until your order has been accepted.

If a product becomes unavailable after you place an order, we will contact you to discuss the available options, including a refund where appropriate.

04. Product Compatibility and Fitment

Motorcycle parts can vary according to make, model, year, engine size, variant and manufacturer specification.

Customers are responsible for checking that a product is suitable for their motorcycle before purchasing. Where provided, use product descriptions, part numbers, compatibility information and manufacturer references to help confirm fitment.

If you are unsure whether a part is compatible, please contact us before ordering and provide your motorcycle's make, model, year and relevant part details.

05. Prices and Payment

All product prices and applicable delivery charges will be displayed during the checkout process before you complete your purchase.

Unless stated otherwise, prices are displayed in the currency shown on the website. Any applicable taxes, duties or additional charges will be presented or explained where required.

We reserve the right to update product prices and promotional offers. A price change will not affect an order that we have already accepted, except where an obvious pricing error has occurred.

Payment must be made using one of the payment methods displayed at checkout. By submitting payment details, you confirm that you are authorised to use the selected payment method.

Orders will not be processed until payment has been successfully authorised, unless we have expressly agreed otherwise.

06. Placing and Accepting Orders

When you place an order, you are making an offer to purchase the selected products in accordance with these terms.

An automated order confirmation acknowledges that we have received your order. It does not necessarily mean that your order has been accepted.

We may decline or cancel an order where reasonably necessary, including where:

• A product is unavailable or incorrectly listed.
• There is an obvious pricing or description error.
• Payment cannot be authorised or verified.
• We reasonably suspect fraudulent activity or misuse of the website.
• We are unable to deliver to the address supplied.

If we cancel an order after payment has been taken, we will arrange an appropriate refund.

07. Shipping and Delivery

Delivery options, charges, destinations and estimated delivery times will be shown or communicated during the ordering process, where applicable.

Delivery estimates are provided as a guide and may be affected by courier operations, weather, public holidays, customs procedures or other circumstances outside our reasonable control.

You are responsible for providing a complete and accurate delivery address and contact information. Please review your details carefully before submitting your order.

For more information, please read our Shipping Policy.

08. Returns, Refunds and Cancellations

Customers may have statutory cancellation, return, repair, replacement or refund rights under applicable consumer protection laws.

Our procedures for requesting a return, reporting a faulty or incorrect product, cancelling an eligible order and receiving a refund are explained in our Returns & Refunds Policy.

Nothing in these terms is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted.

09. Product Installation and Safety

Unless expressly stated otherwise, products are supplied without installation services.

Customers should ensure that motorcycle parts are installed correctly and in accordance with relevant manufacturer instructions and safety requirements.

We recommend that safety-critical parts and components are inspected and installed by a suitably qualified professional. Incorrect installation, modification or use may affect product performance and safety.

Any manufacturer warranties or product guarantees will be subject to their applicable terms. This section does not affect your statutory rights.

10. Promotions and Discount Codes

From time to time, we may offer promotional prices, discount codes or special offers.

Unless otherwise stated, promotions:

• Are subject to the specific conditions communicated with the offer.
• May be limited to selected products or a specified period.
• Cannot be exchanged for cash.
• May not be combined with other offers unless expressly permitted.

We reserve the right to withdraw or amend a promotion where reasonably necessary, subject to any rights customers have already acquired.

11. Intellectual Property

Unless otherwise stated, the content on this website, including text, graphics, logos, photographs, product presentation, design elements and website layout, is owned by or licensed to us.

You may view and print content for personal, non-commercial use relating to shopping with us.

You must not reproduce, distribute, modify, publish or commercially exploit website content without prior written permission, except where permitted by law.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, delivery services or other external platforms.

These services may operate under their own terms and privacy policies. We do not control third-party websites and are not responsible for their content, availability or practices.

Accessing third-party websites is at your own discretion.

13. Privacy and Personal Information

We collect and use personal information to process orders, provide customer support, manage accounts and operate our online store.

Our handling of personal information is explained in our Privacy Policy.

By using our website, you acknowledge that your personal information will be handled in accordance with that policy and applicable data protection laws.

14. Website Availability and Accuracy

We aim to keep our website available and information accurate. However, we do not guarantee that the website will always operate without interruption, errors or technical issues.

We may update, suspend or withdraw parts of the website for maintenance, security, operational or business reasons.

We may correct errors, omissions or outdated information when identified.

15. Limitation of Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so. This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any consumer rights that cannot legally be excluded.

Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or for losses arising from circumstances outside our reasonable control.

We are not responsible for damage or loss caused by incorrect installation, misuse, unauthorised modification or failure to follow relevant product instructions, to the extent permitted by law.

If you are purchasing as a consumer, these terms do not affect your statutory rights.

16. Events Outside Our Control

We will not be liable for delays or failures caused by events beyond our reasonable control, including severe weather, natural disasters, transport disruption, strikes, supply interruptions, government restrictions or major technical failures.

Where such an event affects your order, we will take reasonable steps to inform you and explain the available options.

17. Changes to These Terms

We may revise these Terms and Conditions from time to time to reflect changes in our business, website, products or legal obligations.

The updated version will be published on this page with a revised date. The terms applicable to an order will generally be the version in force when that order is accepted, subject to applicable law.

18. Governing Law and Jurisdiction

These terms are intended for a business operating in the United Kingdom. They are governed by the laws of England and Wales, unless another mandatory law applies.

If you are a consumer living in another part of the UK or another country, you may also benefit from mandatory consumer protections under the laws applicable to you. Nothing in this section removes rights that cannot legally be excluded.

19. Contact Us

If you have questions about these Terms and Conditions, an order or any of our products, please contact our customer service team.

Business: Heathrow Motorcycles Spare Parts

Email: [Insert customer service email]

Address: [Insert full business address]

Contact page: Get in touch