Shipping Policy.

01. Order Processing

Once an order has been successfully submitted and payment has been confirmed, it will be prepared for processing.

Orders are subject to product availability and verification of the information provided during checkout.

• Orders are processed during our normal business operating days.
• Processing times may vary depending on product availability and order volume.
• Orders placed on weekends or public holidays may be processed on the next business day.
• Additional verification may be required for certain orders.

02. Shipping Destinations

Shipping availability depends on the delivery destination and the products ordered. Available destinations will be displayed during the checkout process.

Some products may have shipping restrictions depending on their size, weight, availability or destination.

If your destination is not available during checkout, please contact us to discuss whether alternative delivery arrangements can be made.

03. Shipping Fees and Charges

Applicable shipping charges will be calculated and displayed during checkout before you complete your purchase.

Delivery costs may vary based on factors such as:

• Your delivery location.
• The size and weight of the products ordered.
• The selected shipping or delivery service.
• Any applicable additional delivery charges.

Please review the final order total carefully before confirming your purchase.

04. Delivery Estimates

Estimated delivery information, where available, will be provided during checkout or communicated after your order has been dispatched.

Delivery estimates are provided as guidance and are not guaranteed delivery dates. Actual delivery times may vary depending on the destination, courier operations and other circumstances beyond our control.

We recommend allowing additional time during busy shopping periods, public holidays and unexpected delivery disruptions.

05. Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

You can use the tracking details supplied to monitor the progress of your delivery through the relevant courier's tracking service.

Please allow some time for tracking information to become active after dispatch, as courier systems may not update immediately.

06. Delivery Address and Information

Customers are responsible for providing complete and accurate delivery information when placing an order.

Heathrow Motorcycles Spare Parts cannot guarantee successful delivery where incorrect, incomplete or outdated delivery information has been supplied.

If you notice an error in your delivery details after placing an order, contact us as soon as possible. We will do our best to assist, although changes may not be possible once an order has been dispatched.

07. Shipping Delays

Although we aim to ensure orders are dispatched and delivered within the estimated timeframes, delays may occasionally occur.

Possible causes include:

• Courier or transportation disruptions.
• Severe weather conditions.
• Public holidays and peak delivery periods.
• Customs inspections and international shipping procedures.
• Unexpected operational or logistical circumstances.

If your order appears to be delayed, please contact us with your order number so we can help investigate its status.

08. International Shipping and Customs

For international orders, additional customs procedures, import duties, taxes or other charges may apply depending on the destination country.

Unless expressly stated otherwise during checkout, any applicable import duties, customs charges or local taxes are the responsibility of the customer.

International deliveries may also take longer due to customs processing and local courier arrangements.

09. Missing, Damaged or Incorrect Deliveries

If your order arrives damaged, contains an incorrect item or appears to be missing, please contact our customer support team as soon as reasonably possible.

To help us investigate, please provide:

• Your order number.
• A description of the issue.
• Clear photographs of damaged products or packaging, where applicable.
• Any relevant delivery or tracking information.

We will review the information provided and advise you on the appropriate next steps in accordance with our Returns and Refunds Policy and applicable consumer laws.

10. Contact Us About Shipping

If you have questions about your delivery, shipping charges, tracking information or an existing order, please get in touch.

When contacting us about an existing purchase, please include your order number so that we can assist you more efficiently.