Privacy
Policy

01. Who We Are

For the purposes of applicable data protection laws, the business responsible for deciding how your personal information is used is the data controller.

Business name: [Insert registered legal business name]

Trading name: Heathrow Motorcycle Spare Parts

Business address: [Insert full geographical business address]

Email: [Insert privacy or customer service email]

Website: https://heathrowmotorcyclespares.com/

02. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Personal and contact information

• Your name and title, where provided.
• Email address and telephone number.
• Billing and delivery addresses.
• Information you provide when contacting our team.

Order and transaction information

• Products purchased, order numbers and order history.
• Billing details and delivery preferences.
• Payment status and transaction references.
• Information needed to process returns, refunds or order enquiries.

Account information

• Account login details and account preferences.
• Saved addresses and order history, where account features are used.

Technical and website information

• IP address and browser type.
• Device information and operating system.
• Website pages visited and interactions with our website.
• Cookie identifiers and similar online technologies, subject to your cookie choices.

Communications

We may keep records of emails, contact forms, messages and other communications you send to us.

03. How We Collect Your Information

We may collect information in several ways, including:

• When you place an order or complete checkout.
• When you create or update a customer account.
• When you contact us by email, telephone or website form.
• When you subscribe to marketing communications.
• When you browse or interact with our website through cookies and similar technologies.
• When service providers involved in an order provide us with relevant transaction or delivery updates.

04. How We Use Your Information

We use personal information where necessary to operate our business and provide our services. This may include:

• Processing and fulfilling your orders.
• Taking payment and arranging delivery.
• Creating and managing customer accounts.
• Responding to questions and providing customer support.
• Managing returns, refunds, complaints and disputes.
• Maintaining and improving our website and shopping experience.
• Protecting our website, customers and business against fraud or misuse.
• Meeting legal, tax, accounting and regulatory obligations.
• Sending marketing communications where permitted and where you have made the appropriate choice.

05. Our Lawful Bases for Processing

Where UK data protection law applies, we must have a lawful basis for using personal information. Depending on the activity, we may rely on:

Contract: Processing necessary to take steps at your request before entering into a contract or to fulfil an order you have placed.

Legal obligation: Processing necessary to comply with legal requirements, including relevant accounting, tax and regulatory obligations.

Legitimate interests: Processing necessary for our legitimate business interests, such as maintaining website security, preventing fraud, improving our services and handling customer enquiries, provided your rights do not override those interests.

Consent: Where you have freely agreed to a specific use of your information, such as certain marketing communications or non-essential cookies where consent is required.

Where we rely on consent, you can withdraw it at any time. Withdrawing consent does not affect processing that took place before withdrawal.

06. Payments and Payment Security

When you purchase products through our website, your payment may be processed by a third-party payment service provider made available at checkout.

Payment providers may collect and process payment information under their own privacy policies and security arrangements.

We may receive payment confirmations, transaction references, payment status and other information needed to manage your order.

We do not intend to collect or store your full payment card security details through ordinary website forms. The actual payment information handled by a provider depends on the payment method and checkout configuration.

07. Sharing Your Information

We do not sell your personal information. We may share relevant information with trusted third parties where necessary to operate our business and provide our services.

These may include:

• Payment providers: To process and verify payments.
• Delivery and courier companies: To deliver your orders and provide tracking updates.
• Website and hosting providers: To operate, maintain and secure our website.
• IT and technical service providers: To support website functionality and business systems.
• Professional advisers: Such as accountants, auditors and legal advisers where necessary.
• Authorities and regulators: Where disclosure is required by law or necessary to protect legal rights.

Where a service provider processes personal information on our behalf, we expect appropriate confidentiality and data protection safeguards to be in place.

08. International Data Transfers

Some of the service providers we use may store or process information in countries outside the United Kingdom.

Where personal information is transferred internationally, we will take steps required by applicable data protection law to ensure that appropriate safeguards are in place.

These safeguards may include an applicable adequacy regulation or decision, approved contractual protections or another lawful transfer mechanism.

Details of relevant transfers and safeguards can be requested using the contact details provided in this policy.

09. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes explained in this policy, including meeting legal, accounting, tax and reporting obligations.

Retention periods may depend on:

• The type and sensitivity of the information.
• Whether you have an active customer account.
• Whether there are outstanding orders, returns or disputes.
• Applicable legal and regulatory retention requirements.
• Whether the information is needed to establish, exercise or defend legal claims.

When information is no longer required, we will take appropriate steps to delete it or securely anonymise it, subject to applicable legal requirements.

10. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage and improve the shopping experience.

Depending on the cookies and technologies in use, they may be used for:

• Essential functions: Supporting shopping basket, checkout, security and basic website operation.
• Preferences: Remembering settings and choices.
• Analytics: Understanding how visitors use our website and identifying improvements.
• Marketing: Supporting advertising measurement or personalised advertising, where implemented and permitted.

Non-essential cookies and similar technologies will be used only where the required consent has been obtained. You can manage your preferences through our cookie settings tool, where available, or through your browser settings.

11. Marketing Communications

We may send you information about products, services, offers or updates where we are legally permitted to do so.

Where consent is required, we will ask for it before sending marketing communications.

You can opt out of marketing emails at any time by using the unsubscribe link in the email or contacting us directly.

Even if you opt out of marketing, we may still send essential service messages about your orders, payments, deliveries, account or customer support requests.

12. Keeping Your Information Secure

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These measures may include access restrictions, security monitoring, secure hosting arrangements and appropriate safeguards with service providers.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You should also take care to protect your account credentials and notify us if you suspect unauthorised access to your account.

13. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Ask us to correct inaccurate or incomplete information.
• Erasure: Request deletion of your personal information in certain circumstances.
• Restriction: Ask us to restrict how we use your information in certain circumstances.
• Data portability: Request certain information in a structured, commonly used and machine-readable format, where applicable.
• Object: Object to certain processing activities, including processing based on legitimate interests and direct marketing.
• Withdraw consent: Withdraw consent where we rely on it as our lawful basis.

These rights are subject to legal conditions and exceptions. We may need to verify your identity before responding to a request.

To exercise a right, contact us using the details in the Contact Us section below.

14. Your Right to Object to Marketing

You have the right to object to the use of your personal information for direct marketing at any time.

If you object, we will stop using your personal information for direct marketing purposes. You can do this by using the unsubscribe link in a marketing email or contacting us directly.

15. Third-Party Websites

Our website may contain links to external websites, services or platforms that are not operated by us.

When you visit a third-party website, its own privacy policy and terms will apply. We are not responsible for the privacy practices, content or security of external websites.

We recommend reviewing the privacy information of any third-party service before providing your personal information.

16. Children's Privacy

Our online store is intended for general customers and is not specifically directed at children.

We do not knowingly collect personal information from children in circumstances where parental or guardian consent is required. If you believe a child has provided personal information to us improperly, please contact us so that we can review the matter.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, service providers or legal obligations.

Any updated version will be published on this page with a revised last-updated date.

We encourage you to review this page periodically to stay informed about how your personal information is handled.

18. Complaints and the Information Commissioner's Office

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve your concern.

If you are in the United Kingdom, you also have the right to complain to the Information Commissioner's Office (ICO).

Information Commissioner's Office

Website: https://ico.org.uk/

Helpline: 0303 123 1113

19. Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise your data protection rights or have a concern about how your information is used, please contact us.

Business: Heathrow Motorcycle Spare Parts

Email: [Insert privacy contact email]

Address: [Insert full business address]

Contact page: Get in touch